Eurostar FAQ | iProov

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Description	FAQ
h1 tags	iProov.me & Eurostar SmartCheck
h2 tags	Have a question about the iProov.me app? Have a question about the iProov.me app? I can’t find/download/install the app from the App Store/Google Play I am having trouble scanning my passport I can’t remember my passcode, what should I do? Someone else knows my passcode, what should I do? I have moved to a new device and now I am being asked to setup the app again from scratch I have a new passport. What should I do? I have accidentally added someone else’s ticket to my iProov.me account I have accidentally confirmed travel using my iProov.me account against someone else’s Eurostar ticket. What should I do? I can’t scan my Eurostar ticket barcode using the app. I have scanned my Eurostar ticket, but it’s showing the incorrect year for travel. After confirming my travel, I then deleted my ticket and re-added it. Now what? Someone else has added my ticket to their own iProov.me account. Now what? What is the minimum age required to use Eurostar SmartCheck? What data do you collect and how do you use it? I want you to delete all personal data you hold about me.
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